A Nightmare Continues...
I try to pride myself on offering good customer service when I'm at work, and about everything where I try to "solve problems."
Over the last several years, I have sent back a great many "Sidekick" units, for one reason or another - all of which have been under the warranty of either the original item or under the warranty replacement warranty that accompanies the "one arriving to replace the most recent one."
About 10 days ago now, the "Back" button had stopped functioning properly on my unit, and so I'd called to have it replaced in the warranty process. They sent out another unit to me which I received 9 days later. Let's forget that it's supposed to be within 5 days for a minute and move to the central argument here.
When I opened up the box, I saw a pristine unit, clad with plastic on the screen to denote that it was "new/refurbished" which is what I was expecting: What I wasn't expecting was this:
For those that don't have microscopes, the screen has a little picture of an Anime character that says
"ERROR - ROM 1 Your device has encountered an error. Your data is safe but you must reset the device.
To reset your device, press the @, 1, 0 (zero) keys at the same time. If you continue to receive this message, contact Customer care at 800 Number for additional assistance."
So those of you thinking that "oh that's interesting" -- uh, no. In general, you shouldn't ever get your REPLACEMENT DEVICE when it says this. So I do the process that it asks. To which I see:
Over the last several years, I have sent back a great many "Sidekick" units, for one reason or another - all of which have been under the warranty of either the original item or under the warranty replacement warranty that accompanies the "one arriving to replace the most recent one."
About 10 days ago now, the "Back" button had stopped functioning properly on my unit, and so I'd called to have it replaced in the warranty process. They sent out another unit to me which I received 9 days later. Let's forget that it's supposed to be within 5 days for a minute and move to the central argument here.
When I opened up the box, I saw a pristine unit, clad with plastic on the screen to denote that it was "new/refurbished" which is what I was expecting: What I wasn't expecting was this:
For those that don't have microscopes, the screen has a little picture of an Anime character that says
"ERROR - ROM 1 Your device has encountered an error. Your data is safe but you must reset the device.
To reset your device, press the @, 1, 0 (zero) keys at the same time. If you continue to receive this message, contact Customer care at 800 Number for additional assistance."
So those of you thinking that "oh that's interesting" -- uh, no. In general, you shouldn't ever get your REPLACEMENT DEVICE when it says this. So I do the process that it asks. To which I see:
a screen that has a little character holding the handset to its ear, waiting for it to reboot with the text "Rebooting..." I then see...
That's right: The same damn screen that I started with. After a few tries, I called the 800 number and they told me "clearly your replacement device isn't functioning properly." Thank you Einstein.
So they're sending another unit out as soon as possible. Just seems to be that someone putting the machine into the box to begin with would have seen the SAME DAMN SCREEN and helped me to not have to wait more time to get a functioning unit.
Grrrr....
posted by Mike Wilkerson - 2GuysTalking at 1:18 PM
1 Comments:
Mike are you sure you aren't telling us the whole truth? Those pictures look mightily similar to anime porn...especially that second picture. LOL. I hope you get your sidekick working. Nothing more frustrating as when you have a cool gadget that doesn't work. Say, you ever think we'll see Jack from 24 with the same problems with his sidekick? Maybe that is next season...
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